FAQ

Relax. we got you.

How is U30X different?

U30X is an Experience company, not a travel company. Here are the basics:

1. We aim to be travelers, not tourists.
2. U30X is a Community of people who prioritize travel in their lives.
3. We make travel affordable & stress-free.
4. Our trips are for 21-35-year-olds, but we don't have a strict age limit.
5. Our Reviews are impeccable. Read them on Facebook &Yelp!

*All U30X trip prices are in USD.

people-icon

Who should come on a U30X trip?

Over 70% of the people that come on our trips are solo travelers. This is why.

Attendees normally range from ages 21-35 from the US & Canada but U30X has given amazing experiences to people from every inhabited continent. And yes, many travelers have been over 35. Our age minimum is 21.  

Many people in our community are professionals, creatives, students, teachers, entrepreneurs, and others just figuring it out. Most travelers come alone, but lots come with friends, significant others, or anything in between.

Please, no divas, egos, or complainers. Yes, you might see bugs, and yes, your trip will be awesome!

ribbon-icon

I heard U30X has my back. How so?

We know how hard it is to take off work and pay for travel, so here is how we can help you overcome those obstacles:

-Most trips overlap weekends and/or US holidays so our travelers can take off minimal time off from work or school.  

-It's only $195 down to reserve any trip! Valid only for regular priced trips & must be paid in full 60 days prior to departure date.

Our “Switch Your Trip” program should be called the “Sh*t Hit the Fan Program", because when it does, you can switch your departure date to any future trips. Read on...

continuous-icon

What is your cancellation and transfer policy?

Experience Credits
We know life can throw unexpected things at all of us and can disrupt the best laid plans. For that reason, we have a very flexible transfer policy for our travelers to take advantage of. 

Simply contact us with at least 30 or 60 days notice (depending on the trip) for all departures and you can switch your trip for free, or place your Experience Credits on hold.  

Think of Experience Credits like U30X Cash. They are worth the exact dollar amount you paid for your trip with us. We don't take a cut or con you out of your hard-earned money...

-No penalties or fees.
-No blackout dates.
-No expiration on funds... ever!

Don't worry if you can't commit to another trip date right now. When you're able to make time for another experience just let us know what trip you want to use your credits for!

Experience Credits are Giftable!
Can't travel with us for the foreseeable future? You can give the gift of travel to your friends and family. Experience credits are 100% transferable!

Please note that if you earn free travel with our Referral Program, your Referral Credits are non-transferable.

Emergency Cancellation within 30/60 days: Refer to your travel insurance
If you need to cancel your trip due to a last-minute emergency your travel insurance may cover your expenses. You'll need to consult directly with your travel insurance company for specifics.

We are not able to transfer or hold any credits within 30/60 days of the trip.

Forced Trip Suspension Policy
When a force majeure event, which occurs outside the reasonable control of either party, results in the suspension of your trip, we will suffer unrecoverable losses. This includes, but is not limited to, natural disasters, political upsets, and pandemics.

We will always do our very best to manage all transfers and cancellations in response to a force majeure event, and want to ensure that you receive an amazing travel experience with us in the future. We are a very small company, and when you book a trip with us, the money we received for your trip goes directly to vendors abroad. When we have an expected trip suspension, these vendors issue us some credit, if any at all, for lost reservations.  

Due to this, we are unable to issue refunds. In the event of a trip suspension, we will offer our travelers a 100% credit of the price they paid valid for use towards any of our trips anywhere in the world. 

These credits never expire, there are no blackout dates, fees, and are even giftable to a friend. We appreciate your flexibility during an unprecedented global event, which ensures that our humble community receives incredible trips with us in the future.

*This policy is for all travelers on all trips unless otherwise stated at signup or on the trip page.
*Experience Credits can be gifted one time only.
*Gifted Credits are non-transferable.
*Experience Credits can be transferred to another trip one time only.

deposit-icon

What are your deposit & refund policies?

You can reserve your seat on any trip with a $195 deposit. After the deposit has been paid, the remaining balance is due 60 days before departure. Failure to pay your trip balance on time will result in the loss of your deposit and seat on the trip.

All trips are non-refundable. A one time transfer via our “Switch Your Trip” policy is available up to 30/60 days before departure date. For more information please see above.

airplane

How does booking flights work?

You are responsible for booking your flights for arrival and departure on the trip. Arrival and departure flights are never included in our prices.

After registration, we'll send you flight booking instructions that detail when you should plan to arrive and depart.  Please don't book your flight until you hear from us.

Each trip has different flight booking instructions so feel free to ask for help! If booking a flight outside our designated pickup and dropoff times, you may be responsible for your own transportation costs to and/or from the airport.

hour-glass

Do you have last-minute deals?

Yes!  Last minute seats sometimes open up on sold out trips. Visit our Trips On Sale Page for the latest deals.

Sign up to the mailing list to be notified.

gift

What is included & not included?

Every trip includes accommodations during the experience, breakfasts & dinners, daily transportation, activities, many times airport pickup and drop-off and an Under30Experiences Trip Leader. Please see individual itineraries for exact details.

What’s not included? Airfare to and from the trip, travel insurance, incidental expenses, most lunches, alcohol, and any visas or entrance or departure fees required by the destination country.

suitcase

What about travel insurance?

Travel insurance with at least $200,000 USD in combined coverage for medical incidents, emergency evacuation, and repatriation. This should cover things like medical treatment, medicine, ambulance rides, and hospital visits/stays. Travel insurance may also cover trip related issues such as trip interruption, lost luggage, theft, etc.

We strongly suggest that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects. Please ensure that all of the activities you plan on participating in are covered by your travel insurance.Here are a few options for travel insurance that meet our minimum medical coverage requirements: Wanderwell, SafetyWing, and World Nomads. Some plans do not cover certain “high-risk” activities. Please make sure to read your plans coverage and make a selection based on your planned trip.

Wanderwell donates at least one percent of your insurance purchase to Explore Austin, a sustainable youth outdoor education program, via 1% for the Planet, selected by Under30Experiences.

We receive a fee if you purchase products through links on this page, at no extra cost to you.We receive a fee when you get a quote from World Nomads using our affiliate links. We do not represent World Nomads. This is not a recommendation to buy travel insurance.

map

Are your locations safe?

Precautions should always be taken when traveling abroad, but we wouldn’t bring you anywhere we wouldn’t want to go. Our staff has extensive experience in the countries we visit and are usually locals themselves. That being said, everyone needs to be responsible and conscientious of their own well-being. The U.S. State Department advises to take caution abroad just as you would in any city, especially regarding petty theft.

add-friends-icon

Can I bring a friend?

Yes! We love when our Community grows. Any friend of yours is a friend of ours.  

Please specify sleeping arrangements during registration so things don't get weird. :) We'll do our best to accommodate requests.

networking-icon

Will I have a roommate?

Yes. Under30Experiences trips are designed for young people who want to connect and make friends from around the world. Many U30Xers end up traveling together in the future, organizing reunions, and even attending each other's weddings.

You can request to pay for your own room by emailing bookings(at)under30experiences.com.

deposit-icon

Tipping Trip Leaders

Tipping is not required, but is very much appreciated.

We hire the very best local trip leaders we can find to give you the best cultural experience possible. We pay our Trip Leaders well, but your gratuity goes along way in supporting them, their families, and their communities.

How much should you tip? 

Tipping is a practice deeply entrenched in the travel and tourism industry in all the countries we visit. The amount you tip is up to you, but a general guideline is $3-6 per person per day for excellent service.

comment-bubble

Can I connect with fellow travelers before the trip?

Yes! As soon as you receive a pre-departure email at the 1-month mark, you will be invited to join a unique WhatsApp Group for your trip. Here you can meet other attendees, plan your own independent adventure after the trip, or grab a drink in your city. This happens roughly one month before your departure date.

comment-bubble

Are your tours accessible to people with disabilities?

Browse our tours page to get a feel for what’s possible for you. Then email us your requirements for traveling to bookings@under30experiences.com. We will be in touch to discuss potential options.

We’ll do our very best to make sure everyone feels comfortable in our community, including anyone with vision or hearing impairments, needs wheelchair accessibility, and plus-size travelers. 

question-bubble

Have a question we didn't cover?

Email bookings@under30experiences.com and our all-star Customer Experiences Team would be happy to take care of you!

"I sent an email to U30X asking a bunch of questions & the very next day someone called me & totally put my mind at ease. From day 1 they made the planning process smooth and simple." - Maria M., Yelp Review

contact us