When a force majeure event, which occurs outside the reasonable control of either party, results in the suspension of your trip, we will suffer unrecoverable losses. This includes, but is not limited to, natural disasters, political upsets, and pandemics.
We will always do our very best to manage all transfers and cancellations in response to a force majeure event, and want to ensure that you receive an amazing travel experience with us in the future. We are a very small company, and when you book a trip with us, the money we received for your trip goes directly to vendors abroad. When we have an expected trip suspension, these vendors issue us some credit, if any at all, for lost reservations.
Due to this, we are unable to issue refunds. In the event of a trip suspension, we will offer our travelers a 110% credit of the price they paid valid for use towards any of our trips anywhere in the world.
These credits never expire, there are no blackout dates, fees, and are giftable to a friend or family member. We appreciate your flexibility during an unprecedented global event, which ensures that our humble community receives incredible trips with us in the future.
Most travel insurance policies will not cover COVID-19 related cancellations.
If you're concerned with COVID-19, we recommend purchasing travel insurance that includes a Cancel for Any Reason (CFAR) policy. Weigh your insurance options here.
Please note that many CFAR policies have stipulations regarding the time frame in which the insurance policy is purchased and the date your trip is initially booked.
The country of Costa Rica requires travel insurance due to COVID-19. Our recommended vendor is World Nomads.