Cuba

Cuba Trip FAQ

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highlights

Your questions answered for our Cuba Trip!

  • City tour in Old Havana
  • Snorkeling in the Bay of Pigs
  • Che Guevara Mausoleum
  • Full day Catamaran in Trinidad
  • Live Cuban music 
  • Cigar rolling experience

Welcome to Cuba!

Cuba is a one-of-a-kind destination, known for its rich culture, stunning beaches, and relaxed pace of life. Visitors can explore its fascinating history and enjoy the vibrant rhythms of traditional music. With its crystal-clear waters and lush landscapes, Cuba has a charm that invites travelers to unwind and soak in the island's beauty.

Step-by-Step Guide

Planning a trip to Cuba is undoubtedly exciting, but you may have many questions. That's why we've created this guide to the most common questions about travel to Cuba. You don't have to worry about visa requirements or the best time to visit because our answers will help you prepare for an unforgettable adventure. Everything you need to know is in this FAQ section so that you can have a smooth and stress-free trip to Cuba.

Have a question about the Under30Experiences Cuba trip?
Do I need a visa to travel to Cuba?

Yes, travelers will need to apply for an e-visa.

Once you click on the link above, you will have the option to apply for a new visa. First, select the country where you wish to submit your application. If you select “United States” you will be asked to send a "United States Postal Service (USPS) money order for 50 USD" (bank money orders and checks are not accepted) to the Cuban consulate in Washington, D.C. 

Cuban Embassy
2630 16th St NW 
Washington, DC 20009

After completing this step, you can proceed with the application form. You will need to provide your personal information and upload proof of payment before submitting your request. Please allow 72 hours to receive a response.

After your visa is approved by the Cuban government via email, you will be asked to complete the visa process by clicking the link in the email and filling out the "D'Viajeras" form. You will then receive your official visa with a QR code on it from "MITRANS" the Transportation Minister (Ministerio del Transporte).

Reason for Travel under a General License: Support for the Cuban people  

This category allows travel for activities intended to support the Cuban people. It is broad and has specific requirements, often involving engagement with individuals and small businesses, rather than government-controlled entities.

Cuba requires all travelers to have travel medical insurance that covers health expenses within the country. Typically, U.S. airlines include this mandatory insurance in the ticket price, but confirming this with your airline is advisable. The insurance must cover medical evacuation, emergencies, and repatriation. U.S.-based travel insurance policies are generally not accepted in Cuba.

What travel medical insurance is required to travel to Cuba?

You agree and acknowledge that in order to participate in any Under30Experience, travel insurance is required. The insurance that you obtain must adequately cover you for medical expenses, accidents, property loss, and curtailment or cancellation of your trip. Such insurance is not included with your purchase on the Site. Proof of insurance will be required prior to departure, and failure to provide it will result in cancellation of participation in Under30Experiences.

It is mandatory that all attendees obtain travel insurance with a minimum coverage of 200,000 USD while traveling with Under30Experiences. Such insurance must cover personal injury, medical expenses, loss of or damage to luggage, repatriation expenses, and evacuation expenses.

Please note that World Nomads, Safetywing and Wanderwell do not cover trips to Cuba. Please see allianztravelinsurance.com for a policy that covers Cuba. 

For trips to Cuba,  you are required by the Cuban government to purchase mandatory Cuban medical insurance.

U.S. citizens = Many U.S. airlines include this required insurance in the cost of their tickets. Specifically, American Airlines, Delta Air Lines, United Airlines, and Southwest Airlines incorporate the Cuban health insurance fee into their fares. For instance, American Airlines adds a 25 USD fee for this coverage, and passengers are advised to keep their boarding passes as proof of insurance while in Cuba. Similarly, Delta Air Lines includes a 25 USD surcharge for the mandatory Cuban medical insurance, with the boarding pass as evidence of coverage. Travelers should verify with their airline whether this insurance is included and keep their boarding passes as proof of coverage while in Cuba.

Most U.S. airlines include this mandatory insurance in the ticket price, but it's a good idea to confirm this with your airline. The insurance must cover medical evacuation, emergencies, and repatriation. Generally, U.S.-based travel insurance policies are not accepted in Cuba. If you do not provide acceptable documentation, you will need to purchase travel insurance from the local provider, Cuba Asistur, which has an office in the immigration area of the airport. U.S. citizens are specifically required to choose the "Special" option.

U.S. airlines that fly directly to Cuba typically include Cuba Asistur travel medical insurance in the cost of the airline ticket, and your boarding pass serves as proof of insurance. You can verify this information on the airline's website. However, avoid calling the airline for confirmation, as call center staff are often misinformed.

Other non-US citizens = You must show proof of valid health insurance to enter Cuba.

All health insurance policies are recognized in Cuba, except those issued by U.S. insurance companies. However, the Cuban immigration authorities will decide which proof of health insurance is acceptable.

If you don’t have proof of health insurance or if the proof you present doesn’t satisfy the Cuban immigration authorities, you will need to purchase travel insurance from the local provider, Cuba Asistur, which has an office in the immigration area of the airport.

What restrictions exist on US citizens visiting Cuba?

U.S. citizens face specific restrictions when traveling to Cuba due to long-standing U.S. government sanctions. While “tourist travel” is technically prohibited,  travel is permitted under 12 authorized categories, including family visits, journalistic activities, professional research, educational activities, religious activities, and support for the Cuban people. Travelers must self-certify their eligibility under one of these categories and maintain records of their activities. Be sure to save a copy of your itinerary and take lots of photos if you are asked to prove your compliance.

Additionally, the U.S. Department of State maintains a list of prohibited accommodations, so staying in private accommodations, such as casas particulares, is a good choice to stay within the rules. These private homes directly support local Cuban families and entrepreneurs.

What are casa particulares in Cuba?

Casas particulares are privately owned homes in Cuba, licensed by the government to host guests. They offer travelers a more authentic and personal alternative compared to traditional hotels. 

Staying in a casa particular allows visitors to experience Cuban daily life firsthand, with warm hospitality, home-cooked meals, and helpful local tips. These accommodations range from simple rooms in family homes to fully equipped apartments or charming colonial houses. Moreover, they are more affordable and support independent Cuban families, making them an excellent choice for travelers, especially for U.S. travelers looking to comply with the “Support for the Cuban People” travel category.

What is the currency of Cuba?

We recommend bringing 400 USD in cash for use at establishments that do not accept credit cards. This will cover meals and incidental expenses. Please note that credit and debit cards issued in the United States are not accepted in Cuba. This means you will not have access to cash if you run out of money. If you're from the United States, consider bringing extra cash in case of an emergency. If you had to be hospitalized in Cuba, your medical insurance should cover it, but when traveling this far off-the-beaten-path, having at least a few hundred dollars that could cover accommodations if your flight was cancelled, for example, is highly advised. 

This 400 USD is not the total cash you should expect to spend on your trip. Please consider your spending habits for additional expenses such as snacks, souvenirs, and optional activities.

The official currency of Cuba is the Cuban Peso (CUP); however, foreign currencies, particularly the US dollar (USD), are widely accepted in the country. One Cuban Peso is divided into 100 cents. You will find banknotes of 1, 3, 5, 10, 20, 50, 100, 200, 500, and 1000 pesos in circulation, as well as coins of 1, 3, and 5 pesos, and 5 and 20 cents.

You can exchange foreign currencies for Cuban Pesos (CUP) in Cuba at various locations, including airports, banks, hotels, exchange offices (CADECA), and some shopping centers. The exchange rate fluctuates in response to current global market conditions.

Cuba has a wide banking network, which includes banks and ATMs. However, it is advised not to exchange money at official establishments like banks or exchange offices.

There are two exchange rates to be aware of:

  • Official rate: 1 USD = 110 CUP
  • Unofficial (street) rate: 1 USD = 300–310 CUP

Although it is not officially permitted, many private businesses do accept payments in USD. On the street, the value of USD tends to be higher than the official rate due to inflation.

Our Recommendation

We advise against exchanging large sums of money. Approximately 50 USD per person is sufficient to get started. 

Your Trip Leader can assist you in exchanging your money at a favorable and secure rate. 

Please avoid exchanging money on the street, as scams are common in this area. Additionally, refrain from exchanging money at banks; while they offer the official rate (110 CUP), street prices are usually based on an unofficial rate (around 310 CUP), which can make things much more expensive.

If you need to exchange more money during the trip, your Trip Leader will assist you in ensuring a safe and fair exchange.

For an up-to-date exchange rate, download the XE Currency Exchange App.‍‍

Please note that U.S. Dollar notes that are slightly torn, heavily marked, or faded may be difficult to exchange. Bringing notes in fairly good condition is best, with denominations lower than 100 USD.

What type of luggage is best for visiting Cuba?

We recommend a travel backpack or a medium-sized suitcase for your convenience. A daypack is also essential for carrying everyday items. Since space is limited on transportation, a maximum of one main piece of luggage per person is allowed. You will be responsible for carrying your luggage, so pack smart.

Cuba's colonial cities have many cobblestone streets, so a rolling suitcase will be challenging to manage.

How should I dress when traveling in Cuba?

Generally, Cuba has a casual dress code, but you can dress up for some restaurants, theaters, and accommodations. Since the climate is hot in Cuba, you should also pack light, breathable clothing. 

  • Daytime: Wear comfortable attire, such as shorts, t-shirts, and tank tops.
  • Evening: Dress up for restaurants, theaters, and hotels.
  • Air conditioning: Bring a light jacket or sweater for indoor spaces, as they can be air-conditioned.
  • Footwear: Bring comfortable shoes for walking.
  • Sun protection: Sun hats or hats with large visors, SPF 50 sunblock, and sun shirts with high UPF protection are essential. Also, be sure to pack sunglasses and a long-sleeved rash guard for snorkeling.
Is tipping customary in Cuba?

Tipping is customary in Cuba and is a significant source of income for many service workers, especially those in tourism. 

You can tip in Cuban pesos (CUP) or US dollars (USD). 

It's customary to leave small tips for hotel staff, taxi drivers, and tour guides.

  • Restaurants and bars: Leave around 10% of the bill, or more for exceptional service..
  • Hotels: Show appreciation for hotel staff, including concierge and room service 
  • Taxi drivers: Tip 15–20% of the fare.
  • Tour guides: Tip based on the service quality and the tour length.
  • Porters: Leave CUC 1.00 or more if you have many bags.
Do I need a power adapter in Cuba?

Yes, you will need a power adapter. Cuba uses types A, B, C, and L outlets, which differ from those in the United States. To charge your devices, you can use a multi-adapter to plug them into these outlet types.

What is the food like in Cuba?

Cuban food is a flavorful combination of Spanish, African, and Caribbean ingredients, often made with fresh, local ingredients. Traditional dishes include rice, beans, and meat, often seasoned with garlic and onions.

Typical Cuban Dishes 

  • Tostones: Fried plantain slices
  • Congrí: Rice with black beans and pork
  • Ropa vieja: Stewed shredded beef
  • Lechón asado: Roast pork
  • Picadillo: Ground beef stew
  • Arroz con pollo: Seasoned chicken and yellow rice
Can I drink tap water in Cuba?

While tap water in Cuba is treated to meet safety standards, tourists should generally avoid drinking it directly from the faucet. Water stations will be available to refill water bottles. 

Can I use Google Maps in Cuba?

Google Maps does not work well in Cuba. You can still use the app, but you should prepare in advance. Download the necessary maps while you still have an internet connection, so you can access them offline during your travels. This will allow you to access the information you need to get around the island without any issues.

How much should I budget for food and activities?
  • We suggest bringing 300 USD in cash to be used at establishments that do not accept credit cards.
  • This amount is not the total cash that you should expect to spend on your trip. Please consider your spending habits for additional expenses such as snacks, souvenirs, and optional activities.
Can I bring Cuban goods or cigars into the United States?

Travelers are not allowed to bring alcohol and/or tobacco products acquired in Cuba back to the United States as personal baggage.

Will there be opportunities for laundry service?

Yes. Although accommodations may not offer the service on-site, they can help you coordinate it. Your Trip Leader can also assist you with locating nearby options.

Are credit cards widely accepted in Cuba?

Credit and debit cards issued by US banks do not work in Cuba.

Accepted cards: Visa, Mastercard, Union Pay, Ocean Card, CABAL, American International Service (AIS), and cards that aren't issued by U.S. banks or their subsidiaries.

Restrictions: US-issued cards are not accepted.

Plan to have plenty of cash on hand to cover meals and activities not included in the itinerary. You should also plan to have cash in case of an emergency.

Can I opt out of an included activity?

Of course! This trip is yours, and you don’t have to participate in anything you don’t want to. However, opting out of included activities will not change the trip's price.

Do you have last-minute deals?

Yes, we do! Through our “Switch Your Trip” program, last-minute slots open up on sold-out trips. Visit our Trips On Sale page for the latest last-minute deals, and sign up for the list to be notified.

Have a question that is not on this list?

Feel free to reach out to our all-star customer service team at info@under30experiences.com.

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